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Aurora Web Designs – Help Center
Help Center

How Can We Help?

Answers to the questions we hear most about starting a project, building your website, SEO and marketing, hosting, pricing, and more.

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Getting Started

Applying, consultations, and what to expect
Submit a project application through our Get Started page. Tell us about your business and goals, and we'll review your project and follow up to discuss the best next step.
Just the basics: your business details, what you're hoping to achieve online, and — if you have one — your current website URL and any examples of sites you like. Nothing technical, and nothing sensitive.
Yes. You can schedule a free consultation to talk through your project and ask questions before committing to anything.
Yes — request a free website audit and we'll review your current site's design, SEO, and performance, and let you know where there's room to improve.
Yes — submit a free mockup request and our team will put together a design concept so you can see our style before moving forward.

Website Design & Development

Platform, content, pages, and mobile experience
We build on WordPress, giving you full ownership of your website along with a flexible, easy-to-manage foundation — not a rigid, locked-in template system.
Yes. Whether you're starting from scratch or improving an existing site, we'll evaluate what's working, what isn't, and build a strategy to move your website forward.
Not necessarily. Many clients provide their own text and photos, while others prefer help developing messaging and structuring content. We'll talk through what you have and where you could use support.
It depends on your plan — our Essentials package covers a focused one-page site, while Advanced and Premium support up to 10 and 20 pages. Compare the details on our pricing & packages page.
Yes. Every website we build is fully responsive and tested to look and perform great across desktop, tablet, and mobile.
Yes — visit our e-commerce page to see how we build online stores, from product catalogs to secure checkout.

SEO & Digital Marketing

Search visibility, local SEO, ads, and branding
Yes. Every website includes SEO-friendly structure and metadata from the start, and we offer ongoing SEO services for businesses that want to grow their visibility further. See our SEO Services page for details.
SEO improves your overall visibility in search results, while local SEO focuses specifically on ranking in map results and local searches — essential for businesses that serve a specific city or region.
Yes — we manage Google Ads and Facebook marketing campaigns for businesses that want to drive additional traffic and leads beyond organic search. Reach out through our Contact page to discuss options.
SEO is a long-term strategy — most businesses start seeing meaningful movement within three to six months, with results building steadily as your site gains authority.
Yes — logos, business cards, flyers, and other brand materials. Visit our Graphic Design page to see examples.

Hosting, Maintenance & Support

Keeping your website fast, secure, and online
Yes — every plan includes managed cloud hosting. Visit our Cloud Hosting page for details on what's included.
Our hosting is monitored on an ongoing basis. If you ever notice an issue, contact us right away and we'll look into it as a priority.
Yes. Launch is the beginning, not the end — we offer ongoing support so your website stays fast, secure, and up to date.
It depends on what you'd like to manage. Many clients prefer we handle updates for them, while others like the ability to make simple edits themselves. We'll set your site up to match what works best for you.

Pricing & Billing

Plans, setup costs, and custom quotes
It depends on the size and functionality of your site. Compare our plans on the pricing & packages page, or submit a project application for a recommendation tailored to your goals.
Our Essentials plan has no upfront cost. Advanced and Premium plans include a setup investment split between project start and completion — full details are on the pricing & packages page.
Contact us and we'll walk through your options — our goal is a plan that fits your business as it changes.
Yes. For larger or more custom builds, submit a project application and we'll recommend the right approach and investment for your scope.

Domains, Technical & Account

Ownership, security, and who to contact
We recommend keeping your domain in your own account so you always retain ownership. We can help you connect it to your new site — just never share your domain login or password with anyone through a web form, including ours.
Yes. Your website and content belong to you and your business.
No. We will never ask you to submit passwords or sensitive account credentials through a web form. If access is ever needed, we'll arrange it through a secure, direct method — never a form field.
Reach out through our Contact page and our team will get back to you as quickly as possible.

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